Theresa Eichwald

A Leader Committed to Adding Value to Others

About Me

My name is Theresa Mercado Eichwald. My professional title is Senior Director, Kronos Global Support. My passion is working with others to discover their talents and coaching them toward personal and professional development, especially growing in leadership skills.

I received my B.S. in Biology (concentration in Microbiology) from Memphis State University. I attended the Baptist Memorial Hospital Medical Technology school in Memphis and began my career as a Med Tech in the Endocrinology lab. I transitioned to trainer for the reference lab and Program Director for the Microbiology Specialty School. I then moved into other managerial roles for the Health System.

After 11 years, I moved to Albuquerque to work for a start up company specializing in spine and orthopedic outcomes research. My start up experience was very fulfilling and I gained experience in training, tech support, account management, sales, service and contracting.

After 12 years, I joined a small healthcare software division of The Advisory Board Company. In 2012, our division was purchased by Kronos Incorporated. I am now responsible for 4 different technical support teams.

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