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Judy Bolton

About Me

My name is Judy Bolton and I am the Executive Administrator at Lazydays, the largest RV dealership in the nation and we employ over 500 people. My title doesn’t really denote what my job entails as I wear three hats to work every day: Customer Service, Administration, and Process Improvement and Management.

Though every job I do effects our customers in some way, my Customer Service hat touches them directly. I develop, recommend and implement all policies and processes to improve customer service practices throughout the dealership. I work directly with our CEO and senior management to resolve all escalated and legal issues pertaining to our customers. And I also mediate with our manufacturers in resolving customer issues.

The Administration part of my position demands that I work with executive management on strategic planning and organizational design processes. That combined with recommendations and insights contribute to the overall effectiveness and efficiency of our Service Department operations which is a large part of our business.

Every successful business model must look to the future in order to profit from changing business environments. Process Improvement and Project Management are two key elements to reading those environments and taking our company forward. I work directly with our IT and Service Departments on the design and use of AX computer systems and processes and I serve as the Project Manager for many of Lazydays Major Process Improvement Initiatives. I am also instrumental in facilitating, training and developing Lean Management Philosophies throughout our company.

Lazydays employees are passionate about what we do and how we do it and that spills over into our community. The Lazydays Employee Foundation was founded in 2005 to help children in need. Over 75% of our employees voluntarily fund, through payroll deduction, the Foundation’s efforts to provide scholarships to children who might not otherwise get the education they desire and to protect at-risk children who have been abused or abandoned. Since it’s inception the Lazydays Employee Foundation has donated more than $1 million to help at-risk children in the Tampa Bay area. The Foundation’s mission is to measurably change the lives of children by instilling hope, inspiring dreams and empowering them with education.

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