Bonnie Lee Miley

About Me

Seeking employment as Quality Assurance and Continuous Improvement professional for a company committed to a team approach toward continuing quality system, customer service and operating process excellence.

A seasoned Systems Engineer with strong work ethic and organizational skills, thorough attention-to-detail work habits, personal goal, self-accountability and results-oriented standards, thorough knowledge of ISO-defined quality system requirements, and understanding of Six Sigma process improvement tools and methodologies.

Professional experience within the Information Technology field specifically development and design, with a focus on emerging technologies; financial/accounting applications and highly complex relational data. Key operational, business and analytical skills with primary focus on heuristic review, user experience and continuous process improvement.

Over 25 years of information technology and system support background, inclusive of military service supporting COMINT and SIGNINT, electronic and electromechanical repair and operations, T1, WAN and LAN support and readiness, Help Desk, software quality assurance and testing; software design, development, requirements gathering, gap analysis; usability, and systems engineering experience using related statistical, reporting, brainstorming and quality tools. Mentored on usability, design practices, and security; developed and led software pilot team training courses; taught workshops on user interface design, multimedia, and usability. Led teams of up to 40 people, consistently led projects from inception to delivery; full Software Engineering Life Cycle (SELC).

Lean Six Sigma, change agent; process improvement; data analysis, compliance (legal and regulatory), prototyping, interface, interaction, and visual design; Use Case management; documentation control review; defect reporting and tracking.

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