Patient Support Specialist (Contractor) at Vertex Pharmaceuticals in Boston, MA

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Patient Support Specialist (Contractor)

Projected Hire Date: Late April

Job Description

Vertex is at the forefront of cutting edge scientific research with three transformative medicines on the market, and we are continuing to build out our patient support team (Guidance and Patient Support team (GPS)). Our GPS team is the face of Vertex to patients with cystic fibrosis who are prescribed our medicines - ensuring they can access their therapy, providing educational resources, and helping them stay on track with their treatment plan. Each Patient Support Specialist provides personalized case management support for CF patients. We have a tight-knit, dynamic team that has a real passion for helping patients and strive to make an impact on their lives.

Key Responsibilities

  • Provide extraordinary service and build meaningful connections with patients and external partners
  • Solve problems with urgency to help patients/caregivers gain access to therapy and maintain adherence
  • Partner with reimbursement vendors to obtain information needed for reimbursement
  • Support compliance through product education
  • Use reimbursement knowledge to counsel patient/caregiver on options and assess financial assistance eligibility
  • Demonstrate adaptability and flexibility to seek out opportunities to support your teammates
  • Navigate CRM system with ease and rapidly learn internal team processes
  • Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Vertex Company policies


  • 1-2 years of work experience in customer service or healthcare fields
  • Bachelor's Degree preferred
  • Skilled at relationship management and committed to helping others
  • Strong listening, verbal and written communication skills
  • Expertise in payer reimbursement (including benefit investigations, prior authorizations, and appeals)
  • Willingness to work in a dynamic environment and excellent prioritization skills
  • Demonstrated ability to facilitate appropriate judgment in decision making and tirelessly problem solve
  • Capability to work independently, multitask and self-prioritize workload
  • Ability to function as a dedicated team player
  • Fluency in Spanish (optional)

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