Ops Tech - Wireless at Apex Systems, Inc. in Wake Forest, NC

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If interested, please send your resume to Morgan at mmcgowan@apexsystems.com

Job Functions:

  • Monitor event alarms in multiple systems, raise request and perform basic diagnostics of the problem and dispatch using multiple dispatch systems.
  • Track major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution.
  • Handle internal/external customer escalations via phone, Remedy tickets, Solarwinds or email and escalate further any customer-related issues to the appropriate group or manager as necessary.
  • Understand the triage and service level agreement policies for the tickets and resolve issue within the given time frame.
  • Keep customer informed on incident/request status and progress as per defined by service level requirements.
  • Configuration and troubleshooting of networks & wireless equipment.

Job Requirements:

  • Minimum of 3 years of hands on experience required configuring and troubleshooting of wireless networks and equipment.
  • Minimum of 2 years of experience in a technical assistance center, help desk, Network Operation Center or technical contact center environment.
  • Excellent verbal and written communications skills required.
  • Ability to work all shifts including weekends & holidays in a 7x24x365 environment.
  • Network monitoring experience – preferably with Solarwinds
  • Ability to learn in an ‘on-the-job’ training environment.

Preferred Qualifications

  • Bachelor's degree in Information Technology, Telecommunication, Networking or related field.
  • Strong customer service orientation.
  • Experienced in Cisco Meraki, Ruckus, Aruba, and Aerohive
  • Experience monitoring the status of system outages and keeping management & customer informed of any changes.
  • Knowledge of NTM Remedy, SolarWinds, Oracle or other ticketing and dispatching system.
  • Experience with use of Microsoft Office Excel, Word and SharePoint.
  • ITIL 2011 certification

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

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