Digital - Digital Program Leadership - Sr. Program Manager at FactSet in Norwalk, CT

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Role/Department Description:

The Digital group is spearheading a strategic set of investments to accelerate FactSet's competitive positioning to be a leader in Open platforms, facilitating client adoption of products and services in a frictionless, personalized and scalable way.

This role will join a small SWAT team focused on ensuring the Digital Strategy objectives are achieved in terms of product and technology delivery, milestones and outcomes. The job will focus on providing mark-2-market updates on the plan; ensuring key dependencies and risks are understood; and facilitating transparency and resolution of issues as they arise.

The Digital Program Manager works directly for the Head of Digital and with the Product & Engineering leads in the Strategic Business Units (SBUs) including Wealth, Research, Analytics & Trading and CTS and across the enterprise in Product, Content & Technology (PCT).

Key operational responsibilities include project portfolio management, key performance indicator (KPI) monitoring, resourcing, and financial reporting. As a leader of the Digital team, this role is focused on the top strategic digital initiatives, including: APIs, Actionable Insights, Advisor Dashboard, Personalization, UX, Lead to Cash, Client Self Service, Usage, Modern Data Layer and Cloud Adoption.

Direct responsibilities include:

  • Curate updates and milestone additions to the high level Digital Product Roadmap
  • Lead regular stakeholder reviews of key strategic initiatives to highlight progress, risks, issues, and concerns
  • Measure, monitor, and report progress of strategies, initiatives, programs, and key projects to ensure that strategic targets are met
  • Assist with cross-functional project meetings and foster teamwork; drive escalation and resolution of issues
  • Monitor organizational resource demand and capacity, highlighting areas of concern
  • Coordinate multiple, interconnected projects to ensure mutual benefit and alignment with overall SBU & PCT objectives
  • Help Head of Digital manage various areas of the Digital budget: establish toll-gates and help financial reporting
  • Help align SBU and PCT resources to achieve outcomes
  • Collaborate with ES to create dashboards to track KPIs

    Desired Skills/Background:

  • Knowledge of digital concepts, capabilities, strategies and willingness to become a subject matter expert required
  • Background in Project Management
  • Proven ability to assist product teams execute projects and programs
  • Experience creating management level reporting
  • Ability to make decisions independently and to assume higher-level leadership responsibilities in critical situations
  • Effective consultative and influencing approach
  • Demonstrated ability to effectively communicate and work with cross-functional teams
  • Excellent interpersonal and communication skills, and proven ability to work effectively with all organizational levels
  • An ability to recognize change and adapt accordingly
  • Ability to manage complexity and build trust and credibility with senior leaders and key stakeholders
  • Ability to walk the fine line between assertiveness and diplomacy in challenging situations


  • Bachelor's degree required, computer science preferred or relevant technology understanding and expertise
  • Strong understanding of client workflows and the FactSet product suite
  • Prior experience working closely with Product Development and Engineering teams, a plus
  • Exceptional collaboration, organizational & communication skills
  • Detail-oriented with ability to see the big picture
  • Minimum of 7-10 years of experience with strong performance history
  • Working knowledge of different project management systems

Leadership Philosophies

The successful candidate will exemplify the essential leadership behaviors that FactSet has identified as critical to our future growth and corporate culture:

  • Operates with Enterprise Mindset
  • Leads with Courage and Decisiveness
  • Is and Outside-in, Market-Focused Innovation Leader
  • Demonstrates a Strategic/Tactical Balance
  • Builds Collaborative and Trusting Relationships
  • Embraces and Drives Change
  • Leads a High-Performing Business Unit

To find out more about opportunities at FactSet, visit us,,

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FactSet Research Systems Inc. is an E-Verify participant and EOE/M/F/D/V Employer which strongly supports diversity in the workforce.

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Equal Opportunity Employment Policy
It is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.

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