Client Support Representative at JobTarget in Stamford, CT

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Description

The Opportunity:

Job search is broken. Help us fix it! JobTarget is a leading company in the online job search and recruiting industry. Our team is comprised of experts in recruitment, ecommerce, and online job search. Our products are used by thousands of corporate recruiters and reach millions of job seekers. Our revenues are growing, and we are looking to expand our Support team.


The company values work life balance, rewarding risk and creativity, and an open culture. As a Client Support Representative, you will ensure that fast, friendly, efficient customer service is provided. You will be pivotal in providing excellent customer service to ensure the health and retention of JobTarget's clients.

The key responsibilities include application and technical support, with focus on responding to incoming calls and email requests from clients. You will provide technical, functional, and instructive support while diagnosing, troubleshooting, and resolving general account inquiries.


Job Description

  • Maintain a level of expertise on JobTarget products, features and operations; translate that knowledge into solutions for our customers.
  • Answer a large volume of emails and phone calls; clearly communicate ideas and give direction to customers, effectively respond to all aspects of customers' inquiries.
  • Present accurate account trends and issues to senior management.
  • Confidently troubleshoot and explain technical issues within the product suite.
  • Resourceful problem-solving skills; ability to seek out appropriate points of contact to get the necessary information.
  • Proactively communicate with existing client base to ensure customer's experience with JobTarget exceeds their expectations.
  • Work closely with internal teams to ensure all inquiries are resolved correctly.

Requirements:

  • Strong oral/written communication skills.
  • Excellent client management, presentation skills and conflict resolution ability.
  • Excellent time management skills, ability to prioritize multiple projects, accountability, proactive nature and committed work ethic.
  • Intermediate to advanced computer skills, experience working with Salesforce, Zendesk, Desk.com or customer management tools a plus.
  • Comfortable in a fast-moving, fast changing environment.

JobTarget provides a high-energy growth environment, along with a competitive base salary and excellent benefits including PTO, medical, dental and 401(k) with match. Employees may also be eligible to participate in JobTarget's Equity Incentive Plan. Compensation commensurate with experience. JobTarget is an equal opportunity employer.




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