Asian Wok Lead Clerk at The Kroger Company in Los Alamos, NM

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Description

Company Name:Smith's Food and Drug
Position Type:Employee
FLSA Status:Non-Exempt

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Offer product samples to help customers discover new items or products for which they inquire about.
  • Inform customers of department specials.
  • Provide customers with fresh products that they have ordered and the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
  • Recommend department items to customers to ensure they get the products they want and need.
  • Use all equipment in department according to company guidelines.
  • Report product ordering/shipping discrepancies to the department manager.
  • Stay current with present, future, seasonal and special ads.
  • Adhere to all local, state, and federal health and civil code regulations.
  • Monitor and maintain quality standards throughout the department.
  • Observe scheduled shift operating hours.
  • Meet customers' needs by maintaining a clean, attractive and friendly department.
  • Promote sales through intercom announcements.
  • Monitor product quality while on display.
  • Assist in managing the financial performance of the department by maintaining proper portioning.
  • Handle customer comments and complaints and take swift corrective action to resolve issues to the customer's satisfaction.
  • Perform cashier functions.
  • Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math: counting, addition, and subtraction
  • Current food handlers permit once employed
  • Must be able to meet the minimum physical demands of the position
  • Must be 18 or older

Desired Previous Job Experience:

  • High school diploma or equivalent
  • Retail experience
  • Second language: speaking, reading and/or writing

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: West

States: New Mexico
Keywords:

Jobs at Smith's:A division of the Kroger Co. (NYSE:KR) one of the nation's largest grocery retailers, Smith's currently operates 139 stores and 95 fuel stations throughout seven western states. Smith's charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: www.smithsfoodanddrug.com or https://www.facebook.com/careerarsmiths.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: NM||Los Alamos|| 751 Trinity Dr ||87544 || Smith's Food and Drug||[[mfield2]]||Customer Service; Store Operations ||Employee|| Non-Exempt || Part-Time|| None

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