Shift Supervisor Management Trainee
Job DescriptionThe Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Essential Functions:1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Maintain customer/patient confidentialityRequired QualificationsDeductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.Preferred QualificationsExperience in retailEducationHigh school diploma or equivalent requiredBusiness OverviewCVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENTFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and CounselCVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/
Shift Supervisor Management Trainee
Job DescriptionThe Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Essential Functions:1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Maintain customer/patient confidentialityRequired QualificationsDeductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.Preferred QualificationsExperience in retailEducationHigh school diploma or equivalent requiredBusiness OverviewCVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENTFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and CounselCVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/
Store Manager in Training
Job DescriptionGeneral Summary:The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years.A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:* Overall store management, supervision, and policy implementation* Sales and inventory management* Employee staffing, training, and development* Financial management* Customer service leadershipThe Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.Essential Functions:1. Management* Lead others and work effectively with store crews* Supervise, assign and direct activities of the store's crew* Effectively communicate information to store crew and supervisors in an open and timely manner* Support Store Manager with actions plans for operational and service improvement2. Customer Service* Assist customers with their questions, problems and complaints* Promote CVS customer service culture (greet, offer help, and thank)* Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)* Handle all customer relations issues in accordance with company policy* Promote a positive shopping experience for all customers* Maintain customer/patient confidentiality3. Merchandising/Presentation* Price merchandise* Stock shelves* Reset departments following POGs adapting them to a particular store* Organize and execute the display and signing of weekly, major promotional and seasonal merchandise* Organize and execute the display and maintenance of off-shelf merchandise4. Loss Prevention* Control use of register keys, securing door keys, alarm codes, and safecombinations* Execute locking of safe and security doors and setting of alarms when closing the store* Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report* Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly* Protect store assets* Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases* Maintain and react to Electronic Article Surveillance system* Ensure price accuracy, using POS Price Accuracy Report and in-store price audits5. Operations* Respond to MIS* Review electronic journal* Access, input, retrieve and analyze information from the computer* Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine* Maintain an organized office and backroom* Work reserve stock* Oversee and execute the preparation of the daily cash report and weekly summary* Develop sales/hours forecasts* Load and unload deliveries* Lift 35 pound trays/cases to a height of 4 feet* Move trays/cases from one location to another* Verify and document billing of merchandise (check-in merchandise)* Execute and document merchandise returns and inter-store transfers* Operate a cash register - including: cash, check and charge transactions* Bagging merchandise* Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings* Deliver deposits and secure change from the bank maintain a balanced imprest fund* Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours* Finalize weekly payroll* Ensure compliance with all company policies and procedures and federal and state laws* Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested* Open/close store* Conduct a walk through of the store and establish a prioritized list of tasks* Answer telephone* Identify and react to in-store repairs* Execute payment of outside vendors as appropriate6. Human Resources* Train, develop, and evaluate crew members and supervisors* Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel* Conduct performance appraisals for all directly assigned personnel* Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job* Coach and execute counseling discussions with store employees* Maintain a work place free from discrimination and harassment7. Financial Reporting/Administration* Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans* Prepare the store for a physical inventoryDisclaimer:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive invenRequired Qualifications Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered Ability to transfer to other CVS/pharmacy stores located within the same District Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Qualifications 5 + years of retail management experience, or experience as a CVS Supervisor Ability to transfer to other CVS/pharmacy locations outside of the same DistrictEducation A high school diploma or GED is required.- A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Store Manager in Training
Job DescriptionGeneral Summary:The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years.A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:* Overall store management, supervision, and policy implementation* Sales and inventory management* Employee staffing, training, and development* Financial management* Customer service leadershipThe Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.Essential Functions:1. Management* Lead others and work effectively with store crews* Supervise, assign and direct activities of the store's crew* Effectively communicate information to store crew and supervisors in an open and timely manner* Support Store Manager with actions plans for operational and service improvement2. Customer Service* Assist customers with their questions, problems and complaints* Promote CVS customer service culture (greet, offer help, and thank)* Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)* Handle all customer relations issues in accordance with company policy* Promote a positive shopping experience for all customers* Maintain customer/patient confidentiality3. Merchandising/Presentation* Price merchandise* Stock shelves* Reset departments following POGs adapting them to a particular store* Organize and execute the display and signing of weekly, major promotional and seasonal merchandise* Organize and execute the display and maintenance of off-shelf merchandise4. Loss Prevention* Control use of register keys, securing door keys, alarm codes, and safecombinations* Execute locking of safe and security doors and setting of alarms when closing the store* Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report* Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly* Protect store assets* Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases* Maintain and react to Electronic Article Surveillance system* Ensure price accuracy, using POS Price Accuracy Report and in-store price audits5. Operations* Respond to MIS* Review electronic journal* Access, input, retrieve and analyze information from the computer* Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine* Maintain an organized office and backroom* Work reserve stock* Oversee and execute the preparation of the daily cash report and weekly summary* Develop sales/hours forecasts* Load and unload deliveries* Lift 35 pound trays/cases to a height of 4 feet* Move trays/cases from one location to another* Verify and document billing of merchandise (check-in merchandise)* Execute and document merchandise returns and inter-store transfers* Operate a cash register - including: cash, check and charge transactions* Bagging merchandise* Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings* Deliver deposits and secure change from the bank maintain a balanced imprest fund* Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours* Finalize weekly payroll* Ensure compliance with all company policies and procedures and federal and state laws* Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested* Open/close store* Conduct a walk through of the store and establish a prioritized list of tasks* Answer telephone* Identify and react to in-store repairs* Execute payment of outside vendors as appropriate6. Human Resources* Train, develop, and evaluate crew members and supervisors* Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel* Conduct performance appraisals for all directly assigned personnel* Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job* Coach and execute counseling discussions with store employees* Maintain a work place free from discrimination and harassment7. Financial Reporting/Administration* Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans* Prepare the store for a physical inventoryDisclaimer:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive invenRequired Qualifications Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered Ability to transfer to other CVS/pharmacy stores located within the same District Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Qualifications 5 + years of retail management experience, or experience as a CVS Supervisor Ability to transfer to other CVS/pharmacy locations outside of the same DistrictEducation A high school diploma or GED is required.- A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Store Manager in Training
Job DescriptionGeneral Summary:The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years.A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:* Overall store management, supervision, and policy implementation* Sales and inventory management* Employee staffing, training, and development* Financial management* Customer service leadershipThe Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.Essential Functions:1. Management* Lead others and work effectively with store crews* Supervise, assign and direct activities of the store's crew* Effectively communicate information to store crew and supervisors in an open and timely manner* Support Store Manager with actions plans for operational and service improvement2. Customer Service* Assist customers with their questions, problems and complaints* Promote CVS customer service culture (greet, offer help, and thank)* Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)* Handle all customer relations issues in accordance with company policy* Promote a positive shopping experience for all customers* Maintain customer/patient confidentiality3. Merchandising/Presentation* Price merchandise* Stock shelves* Reset departments following POGs adapting them to a particular store* Organize and execute the display and signing of weekly, major promotional and seasonal merchandise* Organize and execute the display and maintenance of off-shelf merchandise4. Loss Prevention* Control use of register keys, securing door keys, alarm codes, and safecombinations* Execute locking of safe and security doors and setting of alarms when closing the store* Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report* Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly* Protect store assets* Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases* Maintain and react to Electronic Article Surveillance system* Ensure price accuracy, using POS Price Accuracy Report and in-store price audits5. Operations* Respond to MIS* Review electronic journal* Access, input, retrieve and analyze information from the computer* Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine* Maintain an organized office and backroom* Work reserve stock* Oversee and execute the preparation of the daily cash report and weekly summary* Develop sales/hours forecasts* Load and unload deliveries* Lift 35 pound trays/cases to a height of 4 feet* Move trays/cases from one location to another* Verify and document billing of merchandise (check-in merchandise)* Execute and document merchandise returns and inter-store transfers* Operate a cash register - including: cash, check and charge transactions* Bagging merchandise* Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings* Deliver deposits and secure change from the bank maintain a balanced imprest fund* Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours* Finalize weekly payroll* Ensure compliance with all company policies and procedures and federal and state laws* Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested* Open/close store* Conduct a walk through of the store and establish a prioritized list of tasks* Answer telephone* Identify and react to in-store repairs* Execute payment of outside vendors as appropriate6. Human Resources* Train, develop, and evaluate crew members and supervisors* Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel* Conduct performance appraisals for all directly assigned personnel* Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job* Coach and execute counseling discussions with store employees* Maintain a work place free from discrimination and harassment7. Financial Reporting/Administration* Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans* Prepare the store for a physical inventoryDisclaimer:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive invenRequired Qualifications Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered Ability to transfer to other CVS/pharmacy stores located within the same District Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Qualifications 5 + years of retail management experience, or experience as a CVS Supervisor Ability to transfer to other CVS/pharmacy locations outside of the same DistrictEducation A high school diploma or GED is required.- A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Store Manager in Training
Job DescriptionGeneral Summary:The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years.A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:* Overall store management, supervision, and policy implementation* Sales and inventory management* Employee staffing, training, and development* Financial management* Customer service leadershipThe Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.Essential Functions:1. Management* Lead others and work effectively with store crews* Supervise, assign and direct activities of the store's crew* Effectively communicate information to store crew and supervisors in an open and timely manner* Support Store Manager with actions plans for operational and service improvement2. Customer Service* Assist customers with their questions, problems and complaints* Promote CVS customer service culture (greet, offer help, and thank)* Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)* Handle all customer relations issues in accordance with company policy* Promote a positive shopping experience for all customers* Maintain customer/patient confidentiality3. Merchandising/Presentation* Price merchandise* Stock shelves* Reset departments following POGs adapting them to a particular store* Organize and execute the display and signing of weekly, major promotional and seasonal merchandise* Organize and execute the display and maintenance of off-shelf merchandise4. Loss Prevention* Control use of register keys, securing door keys, alarm codes, and safecombinations* Execute locking of safe and security doors and setting of alarms when closing the store* Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report* Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly* Protect store assets* Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases* Maintain and react to Electronic Article Surveillance system* Ensure price accuracy, using POS Price Accuracy Report and in-store price audits5. Operations* Respond to MIS* Review electronic journal* Access, input, retrieve and analyze information from the computer* Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine* Maintain an organized office and backroom* Work reserve stock* Oversee and execute the preparation of the daily cash report and weekly summary* Develop sales/hours forecasts* Load and unload deliveries* Lift 35 pound trays/cases to a height of 4 feet* Move trays/cases from one location to another* Verify and document billing of merchandise (check-in merchandise)* Execute and document merchandise returns and inter-store transfers* Operate a cash register - including: cash, check and charge transactions* Bagging merchandise* Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings* Deliver deposits and secure change from the bank maintain a balanced imprest fund* Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours* Finalize weekly payroll* Ensure compliance with all company policies and procedures and federal and state laws* Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested* Open/close store* Conduct a walk through of the store and establish a prioritized list of tasks* Answer telephone* Identify and react to in-store repairs* Execute payment of outside vendors as appropriate6. Human Resources* Train, develop, and evaluate crew members and supervisors* Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel* Conduct performance appraisals for all directly assigned personnel* Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job* Coach and execute counseling discussions with store employees* Maintain a work place free from discrimination and harassment7. Financial Reporting/Administration* Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans* Prepare the store for a physical inventoryDisclaimer:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive invenRequired Qualifications Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered Ability to transfer to other CVS/pharmacy stores located within the same District Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Qualifications 5 + years of retail management experience, or experience as a CVS Supervisor Ability to transfer to other CVS/pharmacy locations outside of the same DistrictEducation A high school diploma or GED is required.- A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
